Being an Empathetic Coach

Coaching is an essential skill for any manager. It is also a weighty responsibility for anyone to carry. No two people are the same and therefore no approach to coaching can be the same. This is where coaching often becomes challenging for the majority of leaders. As managers we are comfortable with process and procedures; […]

The 3-2-1 Guide to Giving Feedback

How you deliver feedback is just as important as the feedback you are providing. Giving feedback to another person is never easy. It can be difficult for you, as the manager, to deliver and it can be uncomfortable for the person receiving your feedback. When offering someone feedback it is common to focus on the […]